Frequently Asked Questions
Quickly find answers to common questions,save your time,
and solve problems on your own more efficiently
Top Q&A
Warranty Info
Rider Education
Dealer Related Information
Q：
How can I contact your sales team & become your distributor?
A：
You can reach us via multiple channels:
● Email: official@reikebike.com / nancyzhou@imnbike.com
● WhatsApp: +86 189 6165 5733 / +86 133 0153 5006
● Message us through official contact form on our website
● Direct inbox via our Facebook, LinkedIn & Instagram official pages
● Email: official@reikebike.com / nancyzhou@imnbike.com
● WhatsApp: +86 189 6165 5733 / +86 133 0153 5006
● Message us through official contact form on our website
● Direct inbox via our Facebook, LinkedIn & Instagram official pages
Q：
Can I get product samples for quality inspection?
A：
Yes, we support sample orders for you to test product quality, performance and appearance before mass procurement.
Q：
Do you keep finished vehicles and spare parts in stock?
A：
For Michael Blast series, limited stock is available at our domestic factory warehouse and European overseas warehouse. All OEM customized IMN models are produced on demand without stock inventory.
Q：
What is your standard production & delivery lead time?
A：
The first bulk order takes around 60 working days after receiving your advance payment. For subsequent repeat bulk orders, the lead time will be shortened to 45–50 working days.
Q：
How do you guarantee consistent product quality?
A：
We implement full closed-loop QC covering incoming component inspection, assembly spot check, road test debugging and finished vehicle re-inspection before loading. We will share inspection photos and official quality reports for each shipment.
Q：
What does the warranty cover?
A：
Our limited warranty covers all non-consumable vehicle components that suffer manufacturing defects in raw material quality or assembly workmanship, under proper daily operation and routine maintenance.
Normal wear-and-tear consumable parts are excluded. Within valid warranty duration, IMN offers free repair or replacement of defective components subject to our warranty terms and conditions.
Normal wear-and-tear consumable parts are excluded. Within valid warranty duration, IMN offers free repair or replacement of defective components subject to our warranty terms and conditions.
Q：
Does the battery enjoy warranty service?
A：
Batteries follow an independent separate warranty policy. Battery warranty only applies to factory manufacturing defects, excluding natural capacity degradation caused by long-term daily cycling, improper charging or misuse.
Q：
How to submit a warranty claim?
A：
Fill out our official warranty claim form and attach the below supporting materials:
● Order number or procurement voucher
● Complete vehicle model information
● Clear photos/videos that record product faults
Our dedicated after-sales team will review your application and send targeted solutions promptly.
● Order number or procurement voucher
● Complete vehicle model information
● Clear photos/videos that record product faults
Our dedicated after-sales team will review your application and send targeted solutions promptly.
Q：
Will faulty parts be repaired or replaced?
A：
After inspection and confirmation of manufacturing defects, IMN reserves the sole discretion to either repair or replace the defective components.
Q：
Can the warranty be transferred to a third party?
A：
This limited warranty is non-transferable and exclusively valid for the original purchasing dealer or importer only.
Q：
Safety First: Essential Riding Gear & Pre-Ride Preparation
A：
Before you ride any electric two-wheeler, complete pre-checks and wear certified protective gear:
Proper protective gear effectively lowers the risk of scratches and minor injuries during daily city commutes, and brings more stable control for long-distance rides.
Proper protective gear effectively lowers the risk of scratches and minor injuries during daily city commutes, and brings more stable control for long-distance rides.
Q：
Road & Trail Awareness & Responsible Riding Etiquette
A：
Always protect the environment and respect other road users:
Ride only on legal designated urban lanes and paths
Give priority to pedestrians and slower road traffic
Adjust speed according to road conditions, crowds and visibility
Responsible riding guarantees safety and a pleasant experience for all pedestrians and fellow commuters.
Ride only on legal designated urban lanes and paths
Give priority to pedestrians and slower road traffic
Adjust speed according to road conditions, crowds and visibility
Responsible riding guarantees safety and a pleasant experience for all pedestrians and fellow commuters.
Q：
Daily Maintenance & E-Bike Care Guidelines
A：
Regular maintenance guarantees stable riding safety and long service life:
Periodically inspect brakes, front/rear suspension and tire pressure/wear
Keep drive chain clean and apply lubricant regularly
Check wiring harness, electrical parts and battery connector tightness
IMN provides standardized maintenance manuals and operation tutorials to help you keep your electric two-wheeler in optimal working condition.
Periodically inspect brakes, front/rear suspension and tire pressure/wear
Keep drive chain clean and apply lubricant regularly
Check wiring harness, electrical parts and battery connector tightness
IMN provides standardized maintenance manuals and operation tutorials to help you keep your electric two-wheeler in optimal working condition.
Q：
Who can I reach out to for inquiries and after-dealer support?
A：
Our professional dealer service team can be reached through multiple channels:
Email: official@reikebike.com / nancyzhou@imnbike.com
WhatsApp: +86 189 6165 5733 / +86 133 0153 5006
You may also submit inquiries via the contact form on our official website, or send direct messages through our Facebook, LinkedIn and Instagram official accounts.
Email: official@reikebike.com / nancyzhou@imnbike.com
WhatsApp: +86 189 6165 5733 / +86 133 0153 5006
You may also submit inquiries via the contact form on our official website, or send direct messages through our Facebook, LinkedIn and Instagram official accounts.
Q：
How do I become an authorized IMN dealer?
A：
Please complete the dealer application form on our official website.
Important reminder: The more detailed information you provide (including company profile, industry experience, target sales models, procurement budget, local market conditions, etc.), the faster our team can complete your qualification review and follow up with cooperation plans.
We welcome reliable long-term partners with stable local sales channels for electric two-wheelers.
Important reminder: The more detailed information you provide (including company profile, industry experience, target sales models, procurement budget, local market conditions, etc.), the faster our team can complete your qualification review and follow up with cooperation plans.
We welcome reliable long-term partners with stable local sales channels for electric two-wheelers.
Q：
What advantages will I get by cooperating with IMN?
A：
Certified reliable products: All electric two-wheelers pass CE, EN15194，EEC and related international certifications; complete UN38.3, MSDS battery documents support smooth sea & air customs clearance.
Stable profit space: Self-owned factory with fully controlled supply chain ensures stable cost and competitive pricing, bringing steady profit margins for dealers.
Full marketing & technical support: Free design resource output, professional product training, complete after-sales technical guidance.
Mature overseas layout: 20+ years integrated e-bike manufacturer, with domestic factory warehouse and European overseas stock warehouse to support global distribution.
Stable profit space: Self-owned factory with fully controlled supply chain ensures stable cost and competitive pricing, bringing steady profit margins for dealers.
Full marketing & technical support: Free design resource output, professional product training, complete after-sales technical guidance.
Mature overseas layout: 20+ years integrated e-bike manufacturer, with domestic factory warehouse and European overseas stock warehouse to support global distribution.
Q：
Will IMN provide marketing support for dealers?
A：
Yes, we supply a full set of free marketing resources:
● High-definition official product photos, shooting videos
● Ready-to-use social media copy & content templates for Instagram, Facebook and LinkedIn
● Customized market-oriented product descriptions for your independent website
● Regular online product knowledge training for your sales team
● High-definition official product photos, shooting videos
● Ready-to-use social media copy & content templates for Instagram, Facebook and LinkedIn
● Customized market-oriented product descriptions for your independent website
● Regular online product knowledge training for your sales team
Q：
What is your minimum order quantity (MOQ)?
A：
Our fixed minimum order quantity is 50 units per order.
If you have special market planning or customized OEM demands, please contact our sales team to negotiate flexible batch cooperation solutions.
If you have special market planning or customized OEM demands, please contact our sales team to negotiate flexible batch cooperation solutions.
Leave A Message
If you are interested in our products and want to know more details, please leave a message here, we will reply you as soon as we can.
Contact us
